Terms & Conditions

Last Updated: [31 August 2025]

Welcome to Customers Care Helpline (https://customerscarehelpline.com). By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. Independent Service Provider Disclaimer

• Customers Care Helpline is an independent service provider for gas stoves, hobs, and cooktops repair and maintenance.

• We are not affiliated, associated, authorized, or endorsed by any appliance manufacturer or brand.

• All brand names (Häfele, Elica, Glen, Bosch, Faber, Kaff, Hindware, Gilma, Siemens, etc.) are used for reference purposes only.

2. Service Scope

• We provide repair, servicing, and maintenance for domestic kitchen appliances such as gas stoves, hobs, and cooktops.

• Our technicians are trained by us and are not manufacturer-authorized representatives.

• Spare parts used (if any) are either original (subject to availability) or compatible alternatives.

3. Service Booking

• Service requests can be made via our website or our toll-free number 1800-103-2260.

• Booking confirmation will be shared via call, SMS, or email.

• Customers must provide accurate details (name, address, appliance details, and issue description).

4. Payments

• Service charges, inspection fees, and part replacement costs will be communicated before work begins.

• Payments must be made directly to Customers Care Helpline or authorized technicians after service completion.

• All payments are non-refundable once the service has been provided.

5. Warranty & Liability

• We provide a limited service warranty on repairs, usually covering labor or specific replaced parts (duration will be communicated at the time of service).

• We are not liable for:

  • Pre-existing issues with the appliance.

  • Any damage caused by mishandling, improper installation, or unauthorized servicing done by third parties after our visit.

  • Manufacturer warranty claims – customers must contact the respective brand for such coverage.

6. Cancellations & Rescheduling

• Customers may cancel or reschedule a booking by contacting us at least 4 hours prior to the scheduled visit.

• Cancellation after technician dispatch may incur a nominal inspection fee.

7. Use of Website

• You agree not to misuse the website, attempt unauthorized access, or upload harmful content.

• All content (text, images, and design) on this site is owned by Customers Care Helpline and may not be copied without permission.

8. Limitation of Liability

• While we strive to provide the best possible service, Customers Care Helpline will not be responsible for any indirect, incidental, or consequential damages arising from the use of our services.

• Our total liability will not exceed the service fee paid by the customer.

9. Privacy

Use of our website and services is also governed by our Privacy Policy.

10. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in [Your City/State].

11. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

📍 Customers Care Helpline
📞 Toll-Free: 1800-103-2260
📧 Email: support@customerscarehelpline.com
🌐 Website: https://customerscarehelpline.com